All products are warranted against defects in material and workmanship for a period of 1 year from the date of purchase. During the warranty period, we will, at our option, repair defective product at no charge or replace it. In the case of a replacement, if a same-model replacement is not available, we may substitute another model of equivalent or greater value. Repairs or replacements are warranted for the remainder of the original warranty period.
This warranty excludes damage resulting from abuse, accident, modifications or other causes that are not defects in materials and workmanship. Warranty does not apply to any product or part thereof where the original serial number has been altered, modified, defaced or removed. Warranty does not cover damage or loss as a result of transportation of the products.
International customers may be subject to duties, fees and taxes assessed to any returns - whether in or out of warranty - as imposed by their home country. We have no control over these charges and must comply with the laws of the countries that we service. We appreciate your understanding in this matter.
UNDER WARRANTY CASES
Contact us and explain the problem you are encountering with your product. We will help to determine the next step based on your individual case.
If it is determined that your product should be shipped to us for further evaluation fill and submit Return form at our web-site. The consumer will be responsible for the cost of shipping the product. It is recommend that you ship your package in a traceable manner. If we do not have a record of receiving your product, you will be asked to provide tracking details. We will not be responsible for any products that we do not have a record of receiving.
POST-WARRANTY EXPIRATION REPAIR
Some repairs can be made outside of warranty for a nominal charge. However, in many cases the cost of repair can exceed the cost of purchasing a replacement camera. You may mail your camera to us and we will diagnose the problem and the cost of repair. If it is not cost effective to repair the camera, we will contact you to offer you a discounted price on the purchase of a replacement camera.